Terms & Conditions

Murcia Golf Services has full private hire insurance. We will not carry more passengers than our insurance allows.

Arrival

Your car will arrive at the appointed time unless we are unable to do so due to circumstances beyond our control.

Booking Confirmation

Your booking is not secured until you receive confirmation. This will by letter, or email. Please check the booking confirmation carefully and inform us of any errors. We will endeavour to check all flight details, connection times etc. supplied to us by the Client but Murcia Golf Services cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers. Should you require car seats for children, this MUST be stated on the Booking Form. It is ILLEGAL to carry children less than 12 years of age unless they are in an approved car seat or booster.

Depature Times

We will recommend departure and journey times to be allowed for after making allowances for the day of travel and times, however, Murcia Golf Services cannot be responsible for delays which result in missed flights, connections, late arrival to or missed meetings or any other loss. Any delay during a journey caused by the passenger is solely their own responsibility: the driver will under no circumstances speed or drive recklessly to make up time. Our passengers’ safety is our primary consideration at all times.

Payment

Payment will only be accepted in EUROS. We reserve the right to ask for full payment or a deposit when making a non-account booking. These can be made by cash, money transfer or internet banking. Where a booking deposit is accepted, the balance will be paid in cash to the driver, in advance of travelling. For very short notice bookings, only payment by cash to the driver before departure will be accepted.

Alterations

Murcia Golf Services review its charges and terms of business regularly to remain competitive and will without notice alter them accordingly. This will only affect new bookings made after the changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

Substitution

We reserve the right to substitute any car in the event of a breakdown or other unavoidable incident prior to any booking. We will endeavour to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. In the unlikely event of the car breaking down during your journey the chauffeur will contact us to arrange a car/s to get you to your destination as soon as possible.

Food/Drink

Food and drink cannot be consumed in the vehicle.

Soiling

Any passenger causing excessive soiling inside the vehicle will be responsible for valet costs of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the chauffeur with equipment provided in the vehicle.

Damage

Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking.

Smoking

Murcia Golf Services operate a NON-smoking policy. Smoking in the cars is not permitted. The driver will stop for a break if requested. Please inform us in advance if this is required to allow extra time for the journey.

Termination

Murcia Golf Services reserves the right to refuse or terminate any booking if it is felt not to be genuine or places any driver or vehicle at risk of damage or abuse by the client or by persons (connected or not connected with the client) in the vicinity of any location during the hire. The vehicle will leave the vicinity of any disturbance whether the client is present or not and only return when safe to do so. Murcia Golf Services will terminate the hire with immediate effect and ask the client to vacate the vehicle (when safe to do so) if at the chauffeur’s discretion the client commits any act which threatens the safety of the vehicle or its occupants. There will be no refund of fare if part way through the hire or a later return journey is unused. The passengers may be refused entry if the chauffeur suspects drug, alcohol or solvent abuse prior to or during the hire period.

Cancellation

Any advance booking is only secured once we have received your deposit/payment. Short notice bookings will require full payment before travel. If, once you receive your confirmation and decide not to proceed with your booking, please contact us as soon as possible. We will only refund deposits up to 24 hours before the journey commencement.

Authority

The chauffeur is authorised by Murcia Golf Services to stop the car and ask any passengers to leave the vehicle if, in their opinion, they act contrary to our conditions of hire in any way. The passengers must not distract, interfere with or encourage or harass the driver into breaking the law or any of these conditions.

Liability

Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by breakdowns, traffic jams, road works, road closures, diversions, extreme weather conditions or collisions caused by other parties. Murcia Golf Services may cancel all services and offer a full refund in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, nuclear explosion or leakage.